Booking & Cancellation Policy

Review status: Approved business rules are reflected below. Confirm that Calendly and the payment/refund workflow match this wording, and obtain appropriate consumer-law and professional review before launch.

Fees and payment

• Free Introductory Call: free, 30 minutes.
• Individual Counselling: $150 AUD, 60 minutes.
• Three-Session Package: $400 AUD for three 60-minute appointments, once the package workflow and terms are confirmed.

Fees, payment timing and any applicable refund terms must be shown before payment. The package should remain enquiry-only until its scheduling, payment and cancellation process is confirmed.

Changing or cancelling an individual session

• At least 24 hours' notice: no cancellation charge.
• Less than 24 hours' notice: 50% of the applicable session fee. For a standard $150 individual session, this is $75.
• No-show: the full applicable session fee.

Notice is measured against the scheduled appointment start time. Use the cancellation or rescheduling option in the booking confirmation where available, or email care@clarviawellness.com.

Compassionate exceptions

Clarvia may use reasonable discretion for significant unforeseen circumstances such as acute illness, emergencies or hospitalisation. An exception is not automatic and will be considered fairly in context.

Free introductory calls

There is no cancellation fee for a free introductory call. At least 24 hours' notice is requested where possible so the time can be made available to someone else.

Three-session package

Package cancellation charges will be based on clear package-specific terms provided before purchase. Clarvia will not automatically assume the standard individual-session rate where doing so conflicts with the agreed package terms. The package workflow is pending verification and should not be purchased through an unconfirmed event.

NDIS-related services

Any cancellation, payment or claiming arrangements for disability-related or NDIS enquiries must be agreed separately and comply with the applicable service agreement, funding arrangements and current requirements. The private-client policy is not automatically applied to NDIS-related services.

If Clarvia cancels

If Clarvia needs to cancel an appointment, reasonable efforts will be made to offer rescheduling. Where a paid service cannot be rescheduled, an appropriate refund or other remedy will be arranged in line with the payment method and applicable consumer rights.

Questions

Email care@clarviawellness.com before payment if any term is unclear.

Draft updated: 18 October 2026.